Postier Cancellation Policy

At Postier, we strive to offer a flexible and reliable delivery experience for senders, postiers, and receivers. We understand that plans may change, and cancellations might be necessary. This policy outlines the terms under which cancellations are allowed and how they are managed.

General Cancellation Guidelines

• You may cancel your delivery at any time before pickup.
• If a payment has already been processed, a partial refund may be applied based on the cancellation timing and delivery status.
• If the Postier has already picked up the parcel, cancellation is no longer possible. Please contact our support team for help.

• You may cancel a trip prior to accepting any delivery requests without penalties.
• Once a parcel is accepted and scheduled for pickup, cancelling a trip may affect your reliability rating and ability to receive future requests.
• If unavoidable, please notify the sender as early as possible and contact support if assistance is needed.

Refunds and Fees

Cancellation Timing	Sender Refund	Postier Impact
More than 24 hours before scheduled pickup	Full refund (based on status)	No impact
Less than 24 hours before pickup	Partial refund	May affect reliability rating
After Postier has arrived at pickup point or started delivery	No refund	Possible account review for repeated cases

Note: All refunds are processed to the original payment method within 5–7 business days. The exact refund amount will depend on whether the parcel has been accepted, picked up, or is already in transit.

All refunds are processed within 5–7 business days to your original payment method.

How to Cancel

To cancel your trip or delivery request:

1. Log into your Postier account.
2. Go to My Trips or My Parcels.
3. Click on the specific item.
4. Select Cancel and confirm your reason.

If you experience any issues during this process, our support team is always ready to help you via support@postier.org.

Important Notes

• Frequent or last-minute cancellations may lead to temporary suspension or account review.
• If you feel your cancellation was unavoidable (e.g., emergency or fraud suspicion), please contact our support with relevant details.
• In case of disputes, Postier may hold funds until the case is reviewed and resolved.

Our Commitment

Postier is committed to fairness and transparency. We aim to balance the flexibility users need with the reliability and trust required by our community. Thank you for helping us make Postier a secure and efficient platform.